![]() ![]() Is it causing a small delay in loading a page, or is it causing total outages across the site? Without understanding the severity of the incident, you won’t understand the time constraints for your response or the consequences of prioritizing or de-prioritizing the issue in light of other work. When classifying an incident, assessing the impact that the incident will have on your service is essential to responding properly. Identifies patterns in incident occurrences to prioritize preemptive fixes.Measures the expected impact of incidents by type for longer term planning.Helps with consistent responses, saving time and toil, and reducing confusion about how other people will proceed.Determines who should be alerted and what roles they should play in resolution.Improves triage by ensuring you respond to the most critical incidents first.Having a robust classification system is beneficial for many reasons: In this blog, we’ll look at some benefits of classifying incidents, how classification is distinguished from incident triage, how to set up your own classification system, and how ITIL handles incident classification as an example. Each of these classifications should have an established response procedure associated with it. Each new incident should fit into a category dependent on the areas of the service affected, and in a ranking of the severity of the incident. Incidents can include outages caused by errors in code, hardware failures, resource deficits - anything that disrupts normal operations. Incident classification is a standardized way of organizing incidents with established categories. ![]()
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